Free
$0/mo- ✓ 50 message credits/month
- ✓ 1 member
- ✓ Limited model access
- • Best for testing the core workflow
AI customer experience · Pricing checked September 7, 2026
Chatbase pricing: test the agent before paying for scale
Chatbase builds conversational AI agents for customer experience across chat, email and voice. Its current product positioning covers support, sales and product guidance, so the important buying question is not only model quality—it is whether your real monthly message volume and channel needs justify a paid tier.
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Start with Chatbase → Verify official pricing →Lowest-risk test
Free · $0/mo
50 message credits per month and one member. Use it to test knowledge quality and deployment fit before choosing a paid tier.
Free-plan agents are currently deleted after 14 days of inactivity, so do not treat the free workspace as permanent storage.
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Best for
- Teams testing AI customer support
- Buyers who can estimate message-credit usage
Skip if
- A simple static FAQ is enough
- Untested answers would create unacceptable risk
Why consider it?
- Test customer questions before scaling
- Match channels to the right plan
- Review credit usage before upgrading
Starting price / free option
Paid plans start at $40/month on monthly billing; see the detailed table below.
Strongest nearby alternative
Free access & trial
Free plan: $0 plan with 50 message credits per month. Free trial: 7-day trials listed for Hobby, Standard and Pro; confirm checkout terms.
Before you buy: Free-plan agents are deleted after 14 inactive days. Add-ons can increase total cost.
Official/public source: check current product or pricing details. Editorial fit guidance, not a hands-on performance test.
Compare alternatives: ActiveCampaign · Apollo
Current monthly pricing
Choose by message volume and channel requirements
Chatbase currently advertises 20% off yearly plans. The figures below are its monthly-billing prices, which make plan jumps easier to compare without mixing billing periods.
Hobby
$40/mo- ✓ 7-day trial listed
- ✓ 700 message credits/month
- ✓ 2 members
- ✓ Advanced models, integrations, basic analytics and attachments
Standard
$150/mo- ✓ 7-day trial listed
- ✓ 4,000 message credits/month
- ✓ 3 members
- ✓ Helpdesk, Voice, Telephony, outbound campaigns and API access
- ✓ Personalization, auto retraining and advanced integrations
Pro
$500/mo- ✓ 7-day trial listed
- ✓ 15,000 message credits/month
- ✓ 5 members
- ✓ Advanced analytics
- ✓ Source suggestions and tickets as a training source
Cost check: Chatbase also lists paid add-ons, including auto-recharge message credits, extra agents and branding removal. Estimate peak-month usage rather than choosing a plan only from the headline subscription price.
Ready to test a real support workload?
Start small, track credit consumption and upgrade only if the agent earns its place in the workflow.
What you are buying
One agent lifecycle across customer channels
Build from business data
Connect data sources, define the agent's role and set guardrails. Chatbase's current homepage positions setup as no-code.
Test before deployment
Run real customer scenarios to check accuracy, brand consistency and edge cases before exposing the agent to live traffic.
Deploy across channels
Chatbase currently promotes deployment across chat, email, voice, WhatsApp, Slack and other connected channels, depending on plan and integration.
Optimize with real conversations
Review resolutions and escalations, then refine instructions rather than assuming the first agent configuration is production-ready.
Chatbase is a stronger fit when...
- You want an AI agent trained on your own support or product knowledge.
- You need customer interactions across more than a basic website chat box.
- You can measure monthly conversation volume and map it to message credits.
- You want Helpdesk, Voice or Telephony and can justify Standard or above.
Be cautious when...
- Your expected traffic is too high or unpredictable to estimate credit cost.
- You only need a simple static FAQ and do not need AI actions or multichannel support.
- Your workflow requires enterprise controls such as SSO, audit logs or special data handling; verify Enterprise terms first.
- You have not yet tested answer accuracy on representative customer questions.
Quick answers before you start
Is there a permanent free tier?
There is a $0 Free plan, but Chatbase currently says free-plan AI agents are deleted after 14 days of inactivity. Treat it as a testing environment, not permanent storage.
Where do Helpdesk and Voice begin?
On the current pricing page, Standard is the first listed tier that includes Helpdesk, Voice, Telephony, outbound campaigns and API access.
Should I choose annual billing immediately?
Chatbase advertises 20% off yearly plans, but the safer sequence is to validate answer quality and message-credit consumption first. A lower annual rate does not help if the workflow is a poor fit.
Decision path
Test one real customer workflow, then decide
Load representative source material, ask the questions your customers actually ask, watch message-credit usage, and only then choose the paid tier that matches your channels and volume.
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Verification & sources
Last verified
September 6, 2026
Sources checked
Software details and prices can change. Verify final terms on the vendor site before purchasing.
Practical value
Problems it can help solve
These are workflow problems the tool's documented capabilities can help address. COSHUMA does not promise a specific business result.
- ✓Teams repeatedly answer the same customer or product questions.
- ✓Website visitors cannot quickly find answers from existing company knowledge.
- ✓Support and sales teams need a first-line AI response layer before human escalation.
Service ideas
Ways to make money with this tool
Use the tool to create a service, workflow or deliverable someone may pay for. These are use-case ideas, not income guarantees.
Build website support bots for clients
Difficulty: Intermediate · Starting cost: Free/paid
Example deliverable: Configured AI support chatbot
Create lead-qualification chat experiences
Difficulty: Intermediate · Starting cost: Paid
Example deliverable: Website qualification assistant
Offer knowledge-base chatbot setup
Difficulty: Intermediate · Starting cost: Paid
Example deliverable: Business-specific FAQ assistant
Workflow recommendation
Useful together when...
COSHUMA only shows this section when another tool has a distinct workflow role. This does not imply a native integration unless the page explicitly says so.