HelpDesk 14-day free trial: what to test before you pay
HelpDesk is easiest to evaluate when you test it on real support work rather than comparing feature lists. The current trial lasts 14 days, requires no credit card, and gives access to the core support workspace so you can judge ticket handling, team workflow and AI usage before choosing a paid plan.
No credit card required to start the current free trial.
Essential on annual billing; $25/user/month month to month.
Annual billing; $99/user/month month to month.
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Learn more →Use the trial to answer these four questions
1. Can your team clear real tickets faster?
Import or forward a representative set of support messages. Test assignment, statuses, canned replies and shared ownership instead of judging an empty demo inbox.
2. Are the channels you need in one place?
HelpDesk currently combines email ticketing with website chat, Messenger and SMS options. Confirm your actual customer channels fit the workflow before paying for seats.
3. Does the AI save enough work?
Test AI replies and resolutions on common questions. Essential currently includes 10 AI resolutions per month; Growth includes 200, so expected usage matters to the real cost.
4. Which paid tier matches your workload?
Choose Essential if the core inbox and light AI allowance are enough. Growth is the more relevant comparison when you need higher AI limits, more rules, custom fields and team structure.
Current HelpDesk pricing snapshot
Checked against HelpDesk's official pricing page on September 11, 2026. Annual prices are displayed per user per month but are billed for the annual term.
| Plan | Yearly rate | Monthly rate | Included AI resolutions |
|---|---|---|---|
| Essential | $19/user/mo | $25/user/mo | 10/month |
| Growth | $79/user/mo | $99/user/mo | 200/month |
| Enterprise | Custom | Custom | Custom |
What happens after the trial?
The free trial itself does not require a credit card. If you decide to subscribe, HelpDesk asks you to choose a plan, billing cycle and agent count, then add billing details. HelpDesk's subscription guide says the first billing cycle is charged when the trial ends after you subscribe.