Both products currently offer a 14-day no-card trial. HelpDesk packages its AI Agent around monthly resolution allowances; Freshdesk packages Freddy AI Agent around session allowances. The practical choice depends on your support workflow, seat count and expected AI usage.
Essential includes ticketing, shared inbox, 1 AI Agent and 10 AI resolutions per month. Growth is $79/user/month yearly with 10 AI Agents and 200 AI resolutions per month.
Try HelpDesk via verified COSHUMA link →Affiliate disclosure: COSHUMA may earn an affiliate commission when you purchase through partner links on this page, at no extra cost to you. How this works.
Growth includes ticketing, shared inbox, customer portal, knowledge base and the first 500 Freddy AI Agent sessions. Pro is $55/agent/month yearly; Enterprise is $89.
Check Freshdesk official pricing →Affiliate disclosure: COSHUMA may earn a commission from an eligible HelpDesk purchase attributed through the verified HelpDesk partner URL, at no added cost to the buyer. COSHUMA does not currently publish a verified Freshdesk affiliate URL on this page.
A paid promotional placement can appear here when this inventory is active.
Learn more →These figures were checked against each vendor's current first-party pricing page on September 10, 2026. Final checkout terms control.
| Decision point | HelpDesk | Freshdesk |
|---|---|---|
| Entry paid tier | Essential · $19/user/mo yearly · $25 monthly | Growth · $19/agent/mo yearly |
| Next tier | Growth · $79/user/mo yearly · $99 monthly | Pro · $55/agent/mo yearly |
| Enterprise tier | Custom pricing | $89/agent/mo yearly |
| Trial | 14 days · no credit card | 14 days · no credit card |
| Included AI at entry | 1 AI Agent · 10 AI resolutions/month | Freddy AI Agent · first 500 sessions included |
| Extra AI usage | 50 AI resolutions · $49.50 auto-refill | 100 additional AI Agent sessions · $49 |
The entry annual price is currently the same, but AI units are not equivalent: HelpDesk counts AI resolutions, while Freshdesk sells additional Freddy AI Agent sessions. A low-cost test should use your real ticket mix for the full 14-day trial and record how many AI resolutions or sessions your team consumes before estimating monthly cost.
Best next step if the HelpDesk feature set fits: use the verified COSHUMA route, run the no-card trial with real support cases, and only pay if the measured workflow justifies it.
Open HelpDesk partner route →If Freshdesk's product structure fits better, use the official pricing page below. COSHUMA is deliberately not turning that generic vendor URL into a claimed affiliate link.
Open Freshdesk official pricing →Their current entry annual prices are tied at $19 per seat per month: HelpDesk Essential is priced per user and Freshdesk Growth per agent. Feature and AI usage differences become more important than the headline price.
Both vendors currently advertise a 14-day free trial without a credit card. Recheck the live signup terms before starting because trial conditions can change.
No. COSHUMA has not verified a customer-facing Freshdesk tracking URL for this page, so the Freshdesk buttons remain official vendor links only. The HelpDesk buttons use the exact customer-facing campaign URL already verified through the existing partner account.