Implement AI customer-service agents
Difficulty: Intermediate · Starting cost: 14-day trial/paid
Example deliverable: Configured knowledge sources, agent behavior, human-handoff rules and test-conversation report for a client support workflow
AI Customer Service
Text Pricing & Review (2026)
AI Agents, live chat, ticketing and sales-focused support in one platform.
Quick recommendation
Start with the 14-day free trial if you want to test AI Agents, live chat and help desk workflows without a credit card. Text is especially worth a look for ecommerce teams that want product recommendations inside chat and clearer sales attribution.
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Learn more →Current Text pricing
Pricing checked against Text's official pricing page in September 2026. The public page highlights annual billing and says yearly billing can save up to 24%. Final pricing and limits should be confirmed at checkout.
Essential — $19/user/mo
Displayed with yearly billing. Includes 1 AI Agent, 10 AI resolutions, 50 live visitors tracked, 10,000 API calls, 3 proactive campaigns, AI Copilot, inbox/ticketing and workflow automation.
Growth — $79/user/mo
Displayed with yearly billing. Adds 10 AI Agents, 200 AI resolutions, 400 live visitors tracked, 20,000 API calls and 30 proactive campaigns.
Trial: 14 days, no credit card required. Text says the trial includes access to AI Agents, live chat, help desk tools and AI Copilot.
What Text is built to do
AI Agents: automate first-line conversations and resolutions while escalating when needed.
Live chat: handle real-time sales and support conversations inside the same workspace.
Inbox & ticketing: manage ongoing customer issues and support workflows without a separate help desk.
Campaigns & automation: trigger proactive messages and workflows to support conversion as well as service.
Fresh 2026 conversion hooks
Why ecommerce teams should look at Text now
Sell from any catalog
Text's AI Agent can recommend products from a catalog connected through its API, so this is no longer limited to one storefront platform.
Tie chats to revenue
Sales reporting can compare revenue and conversion across AI-agent chats, human-agent chats and visits without chat, reducing guesswork about support ROI.
Use Text inside ChatGPT
Text is available in the ChatGPT marketplace, letting connected users query their own chats and tickets from ChatGPT while respecting their Text permissions.
Best reasons to choose Text
- Combines AI support, chat and ticketing in one platform.
- No-card 14-day trial reduces the risk of testing it.
- Built-in proactive campaigns can support sales as well as support.
- Recent ecommerce features connect conversations more directly to product discovery and revenue reporting.
Check before upgrading
- Pricing is per user and AI-resolution limits differ by plan.
- Growth is a substantial jump from Essential, so usage should justify it.
- AI resolution refill charges can apply after included limits are exceeded.
14-day trial scorecard
Know what to test before you click
Use the free trial to test a real support workflow instead of browsing features. Connect one knowledge source, run representative customer questions, test a human handoff, watch how many AI resolutions your workflow consumes, and compare the result with the Essential and Growth limits before choosing a paid plan.
1. Connect a real FAQ, help center, or website knowledge source.
2. Test the questions your customers actually ask.
3. Verify escalation and human takeover for edge cases.
4. Check AI-resolution usage before selecting a paid tier.
Text vs alternatives
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Verification & sources
Last verified
September 1, 2026
Sources checked
Software details and prices can change. Verify final terms on the vendor site before purchasing.
Practical value
Problems it can help solve
These are workflow problems the tool's documented capabilities can help address. COSHUMA does not promise a specific business result.
- ✓Support and sales teams need one customer-conversation workspace spanning AI agents, live chat, help desk tickets and business messaging channels instead of splitting customer context across separate systems.
- ✓Businesses need AI agents grounded in their own knowledge sources that can answer routine questions, personalize replies and hand conversations to humans with context when automation is not enough.
- ✓Ecommerce teams need proactive chat and support workflows that can answer product or order questions and support sales-oriented moments without forcing every visitor interaction into a human queue.
Service ideas
Ways to make money with this tool
Use the tool to create a service, workflow or deliverable someone may pay for. These are use-case ideas, not income guarantees.
Set up live-chat sales and support workflows
Difficulty: Intermediate · Starting cost: Trial/paid
Example deliverable: Client-ready chat workflow with routing, proactive campaign rules, approved messaging and escalation documentation
Consolidate customer conversations into one support workspace
Difficulty: Advanced · Starting cost: Paid
Example deliverable: Migration and operating plan for inbox, ticketing, channels, workflows and team roles with post-launch QA checklist