Last updated: September 12, 2026
This policy applies to COSHUMA sponsorship payments made through the live secure checkout.
If we decline a submission or cannot provide the purchased placement, we will issue a full refund to the original payment method.
You may request cancellation before sponsored material is published. Once work has started or a placement has been published, refund eligibility will depend on the work already delivered and the reason for the request.
Contact us promptly with the payment order ID. We will investigate verified duplicate or incorrect charges and refund them where appropriate. Never send card, bank, PayPal login, or account passwords.
Email support@coshuma.com with the payment order ID and a short description. Approved refunds are returned through the original payment provider; processing time depends on that provider and the original payment method.